2.1 All prices are quoted in the currency of the Customer’s preferences both Net (as may be prescribed by law from time to time), unless otherwise specified.

2.2 Products prices aren’t inclusive of postage and packing worldwide.

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 5 working day, but cannot be guaranteed by any carrier. Any products not available at the time of your order will be sent to you as soon as possible, when received from the manufacturer. Kmall24 cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party. When placing your order you should receive an automatic order confirmation by email, this will confirm the detail of your order, but is in no way an acceptance of your order or a guarantee of supply. Unless otherwise requested all communication with you by us will be through email, it is imperative that you correctly state your email address in your order. All orders are subject to security checking and stock availability (over 99% of orders are fulfilled immediately from stock).

We deliver anywhere worldwide if EMS(Express Mail Service operated by the Korea post) offers. Orders will be shipped via EMS or other delivery methods the Customers choose. Orders delivered to addresses outside the Republic of Korea normally arrive within 5-10 days, but can occasionally take longer if delayed by customs. All parcels are insured in transit. Delivery performance during busy times, such as Christmas, may be slightly lower, but Kmall24 endeavor at all times to meet or exceed our customers’ expectations. Click here to view our full delivery and returns information.

Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 7 days of receipt of the order to the Kmall24 trading address. Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods. In the event of a damaged or lost parcel, Kmall24 will forward a claim to the appropriate courier on the behalf of the customer. Kmall24 will liaise with the customer to replace or trace the missing item(s). Failure to give accurate information while making a claim may lead to a prosecution from the courier company.

8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Kmall24 will not accept any returned goods should the return not follow the aforementioned return procedure.

8.2 The Customer must send all returns within 7 days of receipt to :
Returns Department
Kmall24
3043, Hagun-ri, Yangchon-eup, Gimpo-si, Gyeonggi-do, Korea.

Any used, worn, damaged products or those with sales tags removed will NOT be eligible for a refund/exchange.
It is advisable that a certificate of posting is obtained.
Please be advised that you should return request first before you send items.
Click here to view our full delivery and returns information.

8.3 In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. However the Customer should prove a defect by contacting the Kmall24 operators in advance to initiate returning procedures. After that the faulty or damaged product must be returned to the manufacturer or Kmall24 before the replacement can be issued. Postage costs (from outside the Republic of Korea) will be refunded to the customer on inspection of the goods and confirmation of fault by the manufacturer or ourselves.

8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a refund only, exchange or credit note for full value. If help is required with sizing please contact us with measurements and we can assist further, via Q&A board or email : en_help@kmall24.com

8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package, or to refund the original payment.

9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.

9.2 Cancellations can be made via the Kmall24 cancellations email address en_help@kmall24.com (Clause 8.2 & 8.4) Please note that most orders are processed within 24hours and shipped within 72hours.